CradlePoint is a privately held company headquartered in Boise, Idaho. CradlePoint engineers and manufactures docking cradles, cellular routers, and software platforms that facilitate secure mobile computing in the Web 2.0 world. From docking cradles for use with handheld terminals to sophisticated mobile enterprise routers, the company leverages telephony, Ethernet, and mobile broadband to make Internet access portable, simple, and robust. CradlePoint's™ unique WiPipe© technology provides access and traffic management to improve the security and quality of the on-line mobile experience and to support new revenue streams for network providers.
We have a fast-growing product line of Mobile Broadband Router solutions that extend the traditional networked computing experience from 'stationary only'™ to include mobile and remote environments. Our products provide easy connectivity for any wirelessly-enabled mobile devices, whether a PC, handheld computer, camera, portable video game, or portable media player. We also have a product line of Docking Cradle and Connectivity solutions for handheld terminal and handheld computer devices which are used to synchronize smart portable devices with their databases over both wired and wireless networks.
Submit completed job application and resume to jobs@cradlepoint.com
CradlePoint Inc. is seeking one full-time and two part-time applicants for our technical support department.
The ideal candidates will have previous technical support, help desk or equivalent experience. Must have strong verbal and written communication skills. Applicant should also possess knowledge in networking and routers.
Our Technical Support specialists are the first point of contact in resolving customer concerns. This position requires daily customer contact through inbound calls and chat sessions to determing the exact nature of the customer's problems. A variety of tools and resources will be used to perform diagnostic tests to help resolve hardware and software issues. Case management software will be used to document each incident.
Requirements: Knowledge of DNS, DHCP, Windows 2000, Windows Vista and XP.
Full-time hours: Mon - Fri, 10:30am to 7:30pm MST
Part-time hours: Mon - Fri, 11:30 to 3:30pm MST or Mon-Fri 3:30pm to 7:30pm MST
Location: Boise, Idaho
