Troubleshooting
My new air/data card is not working when it is inserted in the router.
My WiFi enabled device cannot get past the CradlePoint Login page.
I keep getting a "Session Timeout Error" when I try to login.
I can connect to the router but I am not getting Internet.
Version 2.5.1 Released December 29th, 2009
Version 2.5.0 Released November 20th, 2009
Version 2.4.5 Released September 28, 2009
Version 2.4.2 Released July 24, 2009
Version 2.4.0 Released May 20, 2009
Version 2.3.0 Released January 29, 2009
Version 2.2.1 Released July 2, 2008
Version 2.2.0 Released June 27, 2008
Version 2.1.0 Released March 24, 2008
Version 2.0.1 Released February 22, 2008
Version 2.0.0 Released February 04, 2008
Version 1.7.1 Released November 30, 2007
Version 1.7.0 Released November 11, 2007
Version 1.6.2 Released October 10, 2007
Download 2.5.1 Release Notes
Download 2.5.0 Release Notes
Download 2.4.5 Release Notes
Download 2.4.2 Release Notes
Download 2.4.0 Release Notes
Download 2.3.0 Release Notes
Download 2.2.1 Release Notes
Download 2.2.0 Release Notes
Download 2.1.0 Release Notes
Download 2.0.1 Release Notes
Download 2.0.0 Release Notes
Download 1.7.1 Release Notes
Download 1.7.0 Release Notes
Download 1.6.2 Release Notes
Franklin CDU-550
Huawei EC168/C
Huawei EC228
Pantech UM150
Pantech UM175
UTStarcom UM150
2 Huawei E181
Huawei E220
Huawei UMG-181
LG L-02A
Novatel MC930D
Novatel MC950D
Option QuickSilver
Sierra Wireless 875U
Sierra Wireless 880U
Sierra Wireless 881U
Sierra Wireless Compass 885U
USBConnect 881
USBConnect Mercury
ZTE MF626
ZTE MF636
Huawei E870
Novatel X950D
2Option GT Max 3.6 Express
2Option GT Ultra Express
Sierra Wireless 880E
4Blackberry 8310 (Curve) (full support 3/31/10)
4Blackberry 9000 (Bold)
HP iPaq 910
Motorola RAZR v3xx
Motorola Q v9h
Samsung SGH-m520 (Blackjack)
Samsung SGH-A707
Novatel U760
Novatel MC760
Novatel MC998D
ZTE MF626
Franklin U300 (3G Mode Only)
Calcomp a600
Pantech UM100
UTStarcomm UM100
D02HW
D11LC
D12LC
D21HW
D21LC
D22HW
Franklin CDU-680
Kyocera KPC680
LG L-02A
Franklin CDU-680
Sierra Wireless 598U
Sierra Wireless 402
Novatel MC950D
ZTE MF636 (Rocket Stick)
ZTE MF668 (Rocket Stick)
Novatel X950D
Softbank C01LC
These devices were tested using the AT&T network in the United States and may or may not work with other UMTS/GSM carriers internationally.
Huawei E220
Huawei E160E - Orange Branded
Novatel MC930D
Novatel MC950D
Sierra Wireless 880U
Sierra Wireless 885U
(Compass 885)
ZTE MF626
Sierra Wireless 880E
Huawei E870
Huawei E870 - Orange Branded
These devices were tested on CDMA networks that have approved these devices for use around the world and may or may not work with carriers that have approved them for use on their networks. For specific information, please the carrier you are looking for usage approval of these devices on their network.
Huawei EC168C
Sierra Wireless USB 598
Sierra Wireless Aircard 402
Kyocera KPC680
Novatel C777
Novatel EX720
Sierra Wireless 402
Sierra Wireless 597E
4Blackberry 8703e
4Blackberry 8130 (Pearl)
4Blackberry 8330 (Curve) (full support 3/31/10)
4Blackberry 8830
1HTC Touch
1HTC Mogul (6800)
1HTC Apache (6700)
LG Fusic LX-500
LG Muziq
Motorola KRZR
Motorola RAZR V3c
Motorola RAZR2
Motorola Q
Motorola Q9c
Palm Centro (use firmware 1.1)
Palm 700w
Palm 755p
Samsung A900
Samsung A900M
Samsung A920
Samsung ACE
Samsung SCH-i830
Samsung SPH-m520
Sanyo SCP-8400
Sanyo SCP-6600 (Katana)
Sanyo Katana 2
Sanyo M1
Sierra Wireless 595U
Sierra Wireless U306
Sierra Wireless 597E
Huawei UMG-181
Huawei E181
Novatel U760
Novatel MC760
Novatel MiFi 2200
Novatel U720
Novatel U727
Novatel U760
Pantech UM150
Pantech UM175
Sierra Wireless 595U
UTStarcom UM150
UTStarcom UM175
Kyocera KPC680
Novatel C777
Novatel PC770
Novatel V740
4Blackberry 8703e
4Blackberry 8130
(Pearl)
4Blackberry 8330 (Curve) (full support 3/31/10)
4Blackberry 8830
4Blackberry 9530 (Storm)
LG VX7200
LG VX8000
LG VX8300
Motorola RAZR V3c
Palm 700p
Palm 700w
Verizon XV6800
1- The user experience with devices running Windows Mobile is less robust than other phones and modems. Windows Mobile devices connected to either a PC or a CradlePoint router have exhibited erratic behavior while using data sharing capabilities. Issues include frequent disconnects for no apparent reason and remedies entail frequent rebooting the phone and or removing the phone's battery. This problem is not something that can be resolved by CradlePoint Technology and will need to be addressed by the phone manufacturer. Please refer to our release notes.
2 - These modems can take up to 2.5 minutes to make a data connection. In our tests, they appear to spend a long time attempting to get a signal before they can make a data connection. The Ultra seems to connect more quickly in our tests. Note that the the Ultra Express' performance in the router is not as good as in the PC. This modem works with the router, but if you have a choice any of the other GSM modems such as the Novatel or Sierra Wireless are more compatible.
3 - Requires a USB to ExpressCard adapter
4 - Blackberry Devices running the 5.0 Version of Blackberry Operating System are known to have problems connecting to CradlePoint routers. It is recommended that users wanting to connect or “tether” to a CradlePoint router with their Blackberry device use the 4.x or earlier Blackberry Operating Systems. (full support 3/31/10)
