FREQUENTLY ASKED QUESTIONS
When was CradlePoint founded?
Pat Sewall founded CradlePoint, Inc. in 2004. During the initial 18 months, Pat assembled a team of industry veterans, including co-founders Gary Oliverio and Ryan Adamson, to help shape the vision and product roadmap for the company.
Where is CradlePoint located?
CradlePoint’s headquarters is located in Boise, Idaho.
What is CradlePoint’s focus?
CradlePoint creates networking solutions that bring 3G/4G network connectivity into business and enterprise. CradlePoint has developed a comprehensive network routing technology, referred to as WiPipe™, that simplifies that way that 3G and 4G networks can leverage the pervasiveness and expanding bandwidth of the Mobile Broadband networks. The solutions span from very compact units for road warriors to larger format systems for use in Retail, Branch Office, Remote M2M and SOHO applications. Complemented with the innovative remote management service, WiPipe Central™, Enterprises can easily set up command and control of a wide deployment of CradlePoint systems that can be continuously connected regardless of their location. You can read more about the unique ways our customers use CradlePoint products here.
What are the most popular ways CradlePoint products are being used?
One of our largest growing segments in the use of our products for business continuity, and specifically network failover to ensure business resumption. In general, enterprise branch offices and distributed retail locations depend upon business DSL or business cable for their Internet access given the growing reliance on cloud computing. These businesses are particularly vulnerable to network outages, which may occur without notice. CradlePoint’s network failover solutions allow businesses to use 3G or 4G Mobile Networks as a redundant backup, eliminating downtime and lost business as a result of a network failure. CradlePoint has developed solutions for this use case that provide interoperability with a wide array of products used by these enterprise branch offices and distributed retail locations.
What are the most interesting, or up-and-coming applications for CradlePoint products?
Lately, we have seen many of our products being used in some exciting Kiosk and Digital Signage applications. These range from ATM machines, remote DVD dispensing applications, remote vending, and remotely-deployed signage applications. Because developers of these types of applications tend to be very innovative, speed of deployment and time-to-market are essential ingredients. Our multi-carrier systems are very popular because we can let these customer deploy solutions literally in days through the addition of a customer-provided network modem. We also have introduced a line of fully-integrated solutions, our COR product line, which enable these types of customers to go to market with a single-box solutions which implements all of their WAN network and network management needs. Our products are very likely deployed in remote systems that you may see or touch all the time.
Does CradlePoint own the rights to WiPipe™ technology?
WiPipe™ is a trademark of CradlePoint, and refers to the software and hardware technology platform and collection of knowhow in deploying our systems. WiPipe Central™ is the name of our Remote Management service that provides management, control, configuration, and alert management of a large set of remotely deployed systems.
What type of support is offered for CradlePoint users?
CradlePoint offers a number of support methods for consumers that acquire our products, including live support chat and an online knowledgebase. Corporate customers have access to extended assistance through our enterprise support agreements. Visit www.cradlepoint.com/support-and-training/support to find out more.