Types of Issues Experienced

Category Type

Frequently Asked Questions in our Knowledge Base

How to use Wifi as WAN with your Series 3 router
This article explains how to setup and use Wifi-As-WAN with your Series 3 router.
Disabling the Default User Login Page
This article explains how to disable the default Internet Login page on CradlePoint routers. Some electronic devices have a problem properly handling the...
How to Set Up Wireless WEP or WPA Security
How to setup and configure wifi security with and without the Wizard built into the router.
How to update the firmware on the CTR35 router
This article describes the steps to update firmware on a CTR35.
Aircard, Modem, or Phone Does Not Work When Connected To The Router
This article explains troubleshooting steps for when an Aircard, Modem or Phone is plugged into the router and the router does not recognize the device or will...
Modems Supported by the MBR1000
This list describes the full list of modems supported by the MBR1000 series router with firmware version 1.7.2 and 4G WiMAX modem driver version 5.2.226.  This...
Adding or Updating the 4G/WiMAX Driver on CradlePoint Series 1 and 2 Routers
This article describes the steps to manually add and configure a compatible 4G modem driver to your CradlePoint Series 1 and 2 router. In order to experience...
Verizon 4G/LTE Support
This article describes CradlePoint's support for current 4G LTE modems.The current Verizon 4G LTE modems we support are:Pantech UML290 4GLG VL600 4G...
Commonly known Access Point Names (APN's)
This article provides a small list of commonly known Access Point Names (APN's) for some Internet Service Providers.Most GSM-based networks require an APN...
Resetting a Router to Factory Default Settings
This article explains how to reset your Series 1 or 2 router settings back to the factory defaults.