Troubleshooting
My new card is not working when it is inserted in the router.
My WiFi enabled device cannot get past the CradlePoint Login page.
I keep getting a "Session Timeout Error" when I try to login.
I can connect to the router but I am not getting Internet.
* NOTE: If you are upgrading your firmware to use a WiMAX/4G Modem, you MUST update the firmware for the router first, and then the modem driver second, in order to experience the full WiMAX/4G speed.
Franklin CDU-550
Huawei EC168/C
Huawei EC228
Pantech UM175
UTStarcom UM150
(Pantech UM150)
2Option QuickSilver
Sierra Wireless 881U
Sierra Wireless 875U
USBConnect 881
USBConnect Mercury
ZTE MF636
2Option GT Max 3.6 Express
2Option GT Ultra Express
3Blackberry 8310 (Curve) (full support 3/31/10)
3Blackberry 9000 (Bold)
HP iPaq 910
Motorola RAZR v3xx
Motorola Q v9h
Samsung Blackjack
Samsung SGH-A707
ZTE MF626
When using the Clear WiMAX network, the following Modem Firmware must be loaded onto the CradlePoint Router.
Clear Modem Firmware 4.1.46503
Clear USB Modem
Calcomp a600
UTStarcomm UM100
D02HW
D11LC
D12LC
D21HW
D21LC
D22HW
Franklin CDU-680
Kyocera KPC680
LG L-02A
Franklin CDU-680
Sierra Wireless USB 598
Sierra Wireless Aircard 402
Novatel MC950D
ZTE MF636 (Rocket Stick)
Novatel X950D
Softbank C01LC
These devices were tested using the AT&T network in the United States and may or may not work with other UMTS/GSM carriers internationally.
Huawei E220
Huawei E160E - Orange Branded
Novatel MC930D
Novatel MC950D
Sierra Wireless 880U
Sierra Wireless 885U
(Compass 885)
ZTE MF626
Sierra Wireless 880E
Huawei E870
Huawei E870 - Orange Branded
These devices were tested on CDMA networks that have approved these devices for use around the world and may or may not work with carriers that have approved them for use on their networks. For specific information, please the carrier you are looking for usage approval of these devices on their network.
Huawei EC168C
Sierra Wireless USB 598
Sierra Wireless Aircard 402
When using the Sprint WiMAX network, the following Modem Firmware must be loaded onto the CradlePoint Router
Franklin U300
Franklin CDU-680
Novatel MiFi 2200
Novatel U720
Novatel U727
Novatel U760
Sierra Wireless 595U
Sierra Wireless Compass 597U
Sierra Wireless Compass 598U
Novatel EX720
Novatel C777
Sierra Wireless Aircard 402
Sierra Wireless 597E
3Blackberry 8703e
3Blackberry 8130
3Blackberry 8330
3Blackberry 8830
1HTC Touch
1HTC Mogul (6800)
1HTC Apache (6700)
LG Fusic LX-500
LG Muziq
Motorola KRZR
Motorola RAZR V3c
Motorola RAZR2
Motorola Q
Motorola Q9c
Palm Centro
Palm 700w
Palm 755p
Samsung A900
Samsung A900M
Samsung A920
Samsung ACE
Samsung i830
Samsung SPH-m520
Sanyo SCP-8400
Sanyo Katana
Sanyo Katana 2
Sanyo M1
Sierra Wireless 595U
Sierra Wireless 597E
Huawei UMG-181
Novatel MiFi 2200
Novatel USB720
Novatel USB727
Novatel USB760
Sierra Wireless 595U
UTStarcom UM150
(Pantech UM150)
UTStarcom UM175
Kyocera KPC680
Novatel V740
3Blackberry 8703e
3Blackberry 8130
3Blackberry 8330
3Blackberry 8830
3Blackberry 9530 (Storm)
LG VX7200
LG VX8000
LG VX8300
Motorola RAZR V3c
Palm 700p
Palm 700w
Verizon XV6800
1- The user experience with devices running Windows Mobile is less robust than other phones and modems. Windows Mobile devices connected to either a PC or a CradlePoint router have exhibited erratic behavior while using data sharing capabilities. Issues include frequent disconnects for no apparent reason and remedies entail frequent rebooting the phone and or removing the phone's battery. This problem is not something that can be resolved by CradlePoint Technology and will need to be addressed by the phone manufacturer. Please refer to our release notes.
2 - These modems can take up to 2.5 minutes to make a data connection. In our tests, they appear to spend a long time attempting to get a signal before they can make a data connection. The Ultra seems to connect more quickly in our tests. Note that the the Ultra Express' performance in the router is not as good as in the PC. This modem works with the router, but if you have a choice any of the other GSM modems such as the Novatel or Sierra Wireless are more compatible.
3 - Blackberry Devices running the 5.0 Version of Blackberry Operating System are known to have problems connecting to CradlePoint routers. It is recommended that users wanting to connect or “tether” to a CradlePoint router with their Blackberry device use the 4.x or earlier Blackberry Operating Systems.
