Troubleshooting
How Do I Access the Administration Page?
My New Card/Modem is Not Working When Connected To The Router
Connect using a 4G Modem by Adding a 4G Driver & Setting the Realm
or Visit the KnowledgeBase For More Infomation
* Upgrading your firmware to use a WiMAX/4G Modem? Update firmware for the router first, and then the modem driver second, in order to experience full WiMAX/4G speed.
Version 1.7.0 Released 06/04/2010
Version 1.6.9 Released 03/04/2010
Version 1.6.7 Released 12/21/2009
Version 1.6.2 Released 08/24/2009
Version 1.6.0 Released 07/06/2009
Version 1.5.2 Released 05/08/2009
Version 1.5.1 Released 04/06/2009
Version 1.5.0 Released 03/17/2009
Version 1.4.2 Released 12/19/2008
Version 1.4.0 Released 11/24/2008
Download 1.7.2 Release Notes
*Download 4G Modem Firmware 5.2.226
Download 1.7.0 Release Notes
*Download 4G Modem Firmware 5.2.216
Download 1.6.9 Release Notes
*Download 4G Modem Firmware 5.2.206
Download 1.6.7 Release Notes
*Download 4G Modem Firmware 5.2.206
Download 1.6.2 Release Notes
*Download 4G Modem Firmware 4.1.645
Download 1.6.0 Release Notes
*Download 4G Modem Firmware 4.1.645
Download 1.5.2 Release Notes
*Download 4G Modem Firmware 4.1.645
Download 1.5.1 Release Notes
*Download 4G Modem Firmware 4.1.645
Download 1.5.0 Release Notes
*Download 4G Modem Firmware 4.1.645
Download 1.4.2 Release Notes
Download 1.4.0 Release Notes
1.3.1 Unavailable Release Notes
1.3.0 Unavailable Unavailable
1.2.0 Unavailable Release Notes
1.1.1 Unavailable Release Notes
1.1.0 Unavailable Release Notes
1.0.0 Unavailable Release Notes
*When using a WiMAX/4G network, it is required that firmware for the WiMAX/4G modem be loaded in the CradlePoint Router. Please load the modem firmware appropriate to your WiMAX Providers network immediatly after you've updated the router firmware.
3 (Sweden)
USB
Huawei E182E
3 (UK)
USB
Huawei E156G
ZTE MF112
Alltel
USB
Huawei EC168
Huawei EC228
Pantech UM150
Pantech UM175
Pantech UM185
AT&T
USB
Option iCON 322 (AT&T USBConnect Quicksilver)
Option iCON 461 (AT&T USBConnect Velocity)
Sierra Wireless AirCard USB 305 (AT&T USBConnect Lightning)
Sierra Wireless AirCard 875U
Sierra Wireless AirCard 881U (AT&T USBConnect 881)
Sierra Wireless Compass 885 (885U) (AT&T USBConnect Mercury)
ExpressCard
Option GT Max 3.6 Express
Option GlobeTrotter Express HSUPA (GT Ultra Express)
Sierra Wireless 504 (Aircard 890)
Phones
HP iPaq 910
Motorola RAZR v3xx
Motorola Q v9h
RIM BlackBerry Bold 9000
Samsung SGH-A707
Samsung Blackjack (SGH-i607)
B-Mobile (Japan)
USB
ZTE MF626 (B-Mobile 3G)
Bell (Canada)
USB
Novatel Ovation MC760 (Novatel U760)
Novatel Ovation MC998D (U998 HSPA+ Turbo Stick)
BridgeMAXX WiMAX
USB
ZTE TU25
CellCom
USB
AxxessTel MV240
Novatel Ovation MC760
Clear 4G
When using the Clear WiMAX network, the following Modem Firmware must be loaded onto the CradlePoint Router.
Download 4G Modem Firmware 5.2.226
USB
Franklin U300 (Clear 4G+ USB Modem)
Motorola USBw 100 (25w100) (Clear USB Modem)
Sierra Wireless 250U (Clear 4G+ USB Series S)
Ubee PXU1900 (Clear 4G Mobile USB)
Comcast High-Speed2Go
When using the Comcast High-Speed2Go network, the following Modem Firmware must be loaded onto the CradlePoint Router
Download 4G Modem Firmware 5.2.226
USB 3G/4G
Franklin U300 (CMU-300)
Novatel Ovation MC760
ZTE TU25
Cricket
USB
Calcomp a600
Huawei EC1705
Pantech UM100
Pantech UM185
ZTE A605
E-Mobile (Japan)
USB
Huawei D02HW
Huawei D21HW
Huawei D22HW
Longcheer D11LC
Longcheer D12LC
Longcheer D21LC
MTS (INDIA)
USB
AnyDATA ADU-555C (M-Blaze Premium)
ZTE AC2766 (M-Blaze Standard)
nTelos
USB
Franklin CDU-680
ExpressCard
Kyocera KPC680
NTT Docomo (Japan)
USB
LG L-02A (NTT DoCoMo L-02A)
O2 (UK)
USB
Sierra Wireless Compass 889
Orange (UK)
USB
Huawei E160E
Huawei E1750
Huawei E1752
Option iCON 515M (GI1515)
ExpressCard
Huawei E881
Pioneer Cellular
USB
Franklin CDU-680
Sierra Wireless AirCard USB 598
ExpressCard
Sierra Wireless AirCard 402 Data Card
Rogers (Canada)
USB
ZTE MF636 (ZTE MF636 Rocket Stick)
ZTE MF668 (ZTE MF668 HSPA Rocket Mobile Internet Stick)
ExpressCard
Novatel X950D
Reliance (INDIA)
USB
Huawei EC168C
Huawei EC1262
ZTE AC2726
Softbank (Japan)
USB
Longcheer C01LC
Generic CDMA Devices
These devices were tested on CDMA networks that have approved these devices for use around the world and may or may not work with carriers that have approved them for use on their networks. For specific information, please the carrier you are looking for usage approval of these devices on their network.
USB
Huawei EC168C
Sierra Wireless USB 598
ExpressCard
Sierra Wireless Aircard 402
Sprint
When using the Sprint WiMAX network, the following Modem Firmware must be loaded onto the CradlePoint Router
Download 4G Modem Firmware 5.2.226
USB 4G/3G
Franklin U300 (Sprint 3G/4G USB Modem U300)
Franklin U301 (Sprint 3G/4G USB Modem U301)
Franklin U600 (Sprint 3G/4G USB Modem U600)
Sierra Wireless Aircard 250U
USB 3G
Franklin CDU-550
Franklin CDU-680
Novatel Ovation MC720 (Sprint U720)
Novatel Ovation MC727 (Sprint U727)
Novatel Ovation MC760 (Sprint U760)
Novatel MiFi 2200
Sierra Wireless AirCard 595U
Sierra Wireless Compass 597U
Sierra Wireless AirCard USB 598
ZTE TU25 (Formerly XOHM)
ExpressCard
Novatel Merlin CC760 (Sprint C777)
Sierra Wireless AirCard 402 Data Card
Sierra Wireless AirCard 597E
Phones
HTC TouchHTC Apache PPC-6700
HTC Mogul PPC-6800
LG Musiq
LG Fusic LX-500
Motorola v3c RAZR
Motorola RAZR2
Motorola Q, Q9c
Motorola KRZR
Palm 700w
Palm 755p
Palm Centro
RIM BlackBerry Pearl 8130
RIM BlackBerry Curve 8330
RIM BlackBerry 8703e
RIM BlackBerry 8830
Samsung ACE
Samsung A900, A900M, A920
Samsung SCH-i830
Samsung SPH-m520
Sanyo M1
Sanyo SCP-6600 (Katana)
Sanyo Katana 2
Sanyo SCP-8400
TaTa (INDIA)
USB
EpiValley SEC 8380
Huawei EC168
Huawei EC1261
Time Warner Cable Roadrunner Mobile 4G
When using the Roadrunner Mobile 4G network, the following Modem Firmware must be loaded onto the CradlePoint Router
Download 4G Modem Firmware 5.2.226
USB
Franklin U300 (Road Runner Franklin U300)
Franklin U301 (Road Runner Franklin U301)
Motorola USBw 100 (25w100)
Tele2 (Sweden)
USB
Huawei E1550
Huawei E1750
Telenor (Sweden)
USB
Huawei E1550
Huawei E1750
Telia (Sweden)
USB
Huawei E1550
Huawei E1750
Telus (Canada)
USB
Huawei E182E
Sierra Wireless AirCard USB 306
Sierra Wireless AirCard 595U
Sierra Wireless Compass 597U
Sierra Wireless AirCard USB 598
ExpressCard
Sierra Wireless AirCard 597ET-Mobile
USB
Huawei E1691 (T-Mobile webConnect Jet USB, UMG1691)
Huawei E181 (T-Mobile webConnect USB, UMG181)
Huawei E1831 (webConnect Rocket USB, UMG1831)
ExpressCard
Option GlobeTrotter Express 442 (GE442)
T-Mobile (UK)
USB
Huawei E1750
ZTE MF637
U.S. Cellular
USB
Pantech UM175
Pantech UM185
Verizon
USB
Huawei EC168
Novatel Ovation MC720 (Verizon USB720)
Novatel Ovation MC727 (Verizon USB727)
Novatel Ovation MC760 (Verizon USB760)
Novatel MiFi 2200
Pantech UM150
Pantech UM175
Pantech UMW190VZ
Pantech UMW190NCD
Sierra Wireless AirCard 595U
ExpressCard
Kyocera KPC680
Novatel Merlin CC760 (Verizon PC770)
Phones
LG VX8000, VX8300
LG VX7200
Motorola v3c RAZR
Palm 700w
Palm 700p
RIM BlackBerry Pearl 8130
RIM BlackBerry Curve 8330
RIM BlackBerry 8703e
RIM BlackBerry 8830
RIM BlackBerry 9530 Storm
Virgin Mobile
USB
Novatel Ovation MC760
Vodafone (UK)
USB
Huawei K3565 (E180)
Huawei K4505 (Vodafone Modem Stick Pro)
Generic HSDPA / UMTS Devices
These devices were tested using the AT&T network in the United States and may or may not work with other UMTS/GSM carriers internationally.
USB
Huawei E181 (UMG181)
Huawei E220
LG L-02A
Novatel Ovation MC930D
Novatel Ovation MC950D
Sierra Wireless AirCard USB 306
Sierra Wireless AirCard 875U
Sierra Wireless AirCard 880U
Sierra Wireless Compass 885U
Sierra Wireless Compass 888
ZTE MF626
ZTE MF636
ExpressCard
Huawei E870
Sierra Wireless AirCard 880E