PHS300

PHS300PHS300PHS300

Troubleshooting 

 

How do I setup WiFi security?

 

How do I update my firmware?*

 

My new card is not working when it is inserted in the router.

 

My WiFi enabled device cannot get past the CradlePoint Login page.

 

I keep getting a "Session Timeout Error" when I try to login.

 

I can connect to the router but I am not getting Internet.

 

* NOTE:  If you are upgrading your firmware to use a WiMAX/4G Modem, you MUST update the firmware for the router first, and then the modem driver second, in order to experience the full WiMAX/4G speed. You also must have PHS300 hardware version 2.0 (found on label under battery)

Version 2.5.2          Released February 22, 2010
Version 2.5.0          Released November 20, 2009
Version 2.4.5          Released September 28, 2009
Version 2.4.2          Released July 24, 2009
Version 2.4.0          Released May 20, 2009
Version 2.3.0          Released January 29, 2009
Version 2.2.1          Released July 2, 2008
Version 2.2.0          Released June 27, 2008
Version 2.1.0          Released March 24, 2008
Version 2.0.1          Released February 22, 2008
Version 2.0.0          Released February 04, 2008
Version 1.7.1          Released November 30, 2007
Version 1.7.0          Released November 11, 2007

Download 2.5.2*                Release Notes
Download 2.5.0                  Release Notes
Download 2.4.5                  Release Notes
Download 2.4.2                  Release Notes
Download 2.4.0                  Release Notes
Download 2.3.0                  Release Notes
Download 2.2.1                  Release Notes
Download 2.2.0                  Release Notes
Download 2.1.0                  Release Notes
Download 2.0.1                  Release Notes
Download 2.0.0                  Release Notes
Download 1.7.1                  Release Notes
Download 1.7.0                  Release Notes


Download Clear and Sprint Modem Firmware 5.2.206

*When using a WiMAX/4G network, it is required that firmware for the WiMAX/4G modem be loaded in the CradlePoint Router. Please load the modem firmware appropriate to your WiMAX Providers network immediately after you've updated the router firmware. 

3 (UK)

USB

Huawei E156G

Alltel

USB

Franklin CDU-550
Huawei EC168/C
Huawei EC228
Pantech UM175
UTStarcom UM150
(Pantech UM150)

AT&T

USB

Option QuickSilver
Sierra Wireless 881U
Sierra Wireless 875U
USBConnect 881
USBConnect Mercury
USBConnect Ligntning
ZTE MF636

2ExpressCard

Option GT Max 3.6 Express
Option GT Ultra Express

Phones

Blackberry 8310 (Curve)
Blackberry 9000 (Bold)
HP iPaq 910
Motorola RAZR v3xx
Motorola Q v9h
Samsung Blackjack
Samsung SGH-A707

Bell (Canada)

USB

Novatel U760
Novatel MC998D 

B-Mobile

USB

ZTE MF626

Cellcom

USB

Noval MC7560D (U760)

Clear 4G

When using the Clear WiMAX network, the following Modem Firmware must be loaded onto the CradlePoint Router.

Download Modem Firmawre 5.2.206

USB

Clear 4G USB Modem (Ubee PXU1900)
Clear USB Modem (25w100) 
Franklin U300 (3G and 4G)

Comcast HighSpeed2Go

When using the Comcast WiMAX network, the following Modem Firmware must be loaded onto the CradlePoint Router.

Download Modem Firmawre 5.2.206

USB

Franklin U300 (3G and 4G)
ZTE TU-25

Cricket

USB

Calcomp a600
Pantech UM100
Pantech UM185

BridgeMAXX 4G (Digital Bridge)

USB

ZTE TU-25

E-Mobile (Japan)

USB

D02HW
D11LC
D12LC
D21HW
D21LC
D22HW

nTelos

USB

Franklin CDU-680

2ExpressCard

Kyocera KPC680

NTT Docomo (Japan)

USB

LG L-02A

O2 (UK)

USB

Sierra Wirless Compass 889U

Orange (UK)

USB

Huawei E160E 

Pioneer Cellular

USB

Franklin CDU-680
Sierra Wireless USB 598

2ExpressCard

Sierra Wireless Aircard 402

Rogers (Canada)

USB

Novatel MC950D
ZTE MF636 (Rocket Stick)
ZTE MF668 

2ExpressCard

Novatel X950D

Softbank (Japan)

USB

Softbank C01LC   

Generic UMTS/GSM Devices

These devices were tested using the AT&T network in the United States and may or may not work with other UMTS/GSM carriers internationally.

USB

Huawei E220
Huawei E160E - Orange Branded
Novatel MC930D
Novatel MC950D
Sierra Wireless 880U
Sierra Wireless 885U
(Compass 885)
ZTE MF626

2ExpressCard

Sierra Wireless 880E
Huawei E870
Huawei E870 - Orange Branded

Generic CDMA Devices

These devices were tested on CDMA networks that have approved these devices for use around the world and may or may not work with carriers that have approved them for use on their networks.  For specific information, please the carrier you are looking for usage approval of these devices on their network.

USB

Huawei EC168C
Sierra Wireless USB 598

2ExpressCard

Sierra Wireless Aircard 402

Sprint

When using the Sprint WiMAX network, the following Modem Firmware must be loaded onto the CradlePoint Router

Download Modem Firmware 5.2.206

USB 4G/3G

Franklin U300

USB 3G

Franklin CDU-680
Novatel MiFi 2200
Novatel U720
Novatel U727
Novatel U760
Sierra Wireless 595U
Sierra Wireless Compass 597U
Sierra Wireless Compass 598U

ExpressCard

Novatel EX720
Novatel C777
Sierra Wireless Aircard 402
Sierra Wireless 597E

Phones

Blackberry 8703e
Blackberry 8130
Blackberry 8330
Blackberry 8830
1HTC Touch
1HTC Mogul (6800)
1HTC Apache (6700)
LG Fusic LX-500
LG Muziq
Motorola KRZR
Motorola RAZR V3c
Motorola RAZR2
Motorola Q
Motorola Q9c
Palm Centro
Palm 700w
Palm 755p
Samsung A900
Samsung A900M
Samsung A920
Samsung ACE
Samsung i830
Samsung SPH-m520
Sanyo SCP-8400
Sanyo Katana
Sanyo Katana 2
Sanyo M1  

Telus (Canada)

USB

Sierra Wireless 306U
Sierra Wireless 595U
Sierra Wireless 597U

2ExpressCard

Sierra Wireless 597E

T-Mobile

USB 

Huawei UMG-181

2ExpressCard

Option GE442

T-Mobile (UK)

USB 

ZTE MF637 

Time Warner Road Runner Mobile 4G

When using the Mobile 4G network, the following Modem Firmware must be loaded onto the CradlePoint Router

Download Modem Firmware 5.2.206 

USB 

Franklin U300 (3G and 4G)
Franklin U301 (3G and 4G)
Motorola 25w100 

Virgin Mobile

USB

Novatel U760

Verizon

USB

Novatel MiFi 2200
Novatel USB720
Novatel USB727
Novatel USB760
Sierra Wireless 595U
UTStarcom UM150
UTStarcom UM175
UTStarcom UM190

2ExpressCard

Kyocera KPC680
Novatel V740

Phones

Blackberry 8703e
Blackberry 8130
Blackberry 8330
Blackberry 8830
Blackberry 9530 (Storm)
LG VX7200
LG VX8000
LG VX8300
Motorola RAZR V3c
Palm 700p
Palm 700w
Verizon XV6800

Vodafone (UK)

USB

Huawei K3565

1- The user experience with devices running Windows Mobile is less robust than other phones and modems. Windows Mobile devices connected to either a PC or a CradlePoint router have exhibited erratic behavior while using data sharing capabilities. Issues include frequent disconnects for no apparent reason and remedies entail frequent rebooting the phone and or removing the phone's battery. This problem is not something that can be resolved by CradlePoint Technology and will need to be addressed by the phone manufacturer. Please refer to our release notes.

2 - Requires a USB to ExpressCard adapter

List Updated Updated 02/24/2010