CradlePoint Technology
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CTR500 - Support

This page contains information and downloads that you can use to resolve problems with your CTR500.

Our Frequently Asked Questions section has common problems and solutions that can help you fix simple problems.

For problems or questions, please feel free to chat live with support.

Chat With Support

 

E-mail Support

support@cradlepoint.com

 

Firmware Download

You can download new versions of the CradlePoint Firmware by selecting one of the links below. It is recommended that you update to the newest firmware.

Look at our Frequently Asked Questions section for help on updating your firmware and more.

Release Date

Version

Download Link

Release Notes

August 15, 2008

1.3.1

u_crk_2008_08_15.bin

51KB (PDF File)

Product Release

1.3

Not Availiable

Not Availiable

Product Release

1.2

u crk_2008_04_28_2.bin

119KB (PDF File)

 

Quickstart Guide

The Quickstart guide contains the basic steps and information to get your router connected to your modem or handset. Download Here (PDF, 545KB)

*You may need to right click and select "save file as" to prevent your browser from opening this file directly.

 

Supported Devices

These devices are supported on the latest version of firmware. Please ensure you are running the most recent firmware to ensure device compatibility.

1- The user experience with devices running Windows Mobile is less robust than other phones and modems. Windows Mobile devices connected to either a PC or a CradlePoint router have exhibited erratic behavior while using data sharing capabilities. Issues include frequent disconnects for no apparent reason and remedies entail frequent rebooting the phone and or removing the phone's battery. This problem is not something that can be resolved by CradlePoint Technology and will need to be addressed by the phone manufacturer. Please refer to our FAQ section as well as our release notes.

Firmware 1.3.1 Compatibility List
Alltel
USB Modems: ExpressCard Modems: Phones:
UTStarcom UM150
(Pantech UM150)		    
AT&T
USB Modems: ExpressCard Modems: Phones:
Sierra Wireless 881U
Sierra Wireless 875U
USBConnect 881

Option GT Max 3.6 Express
Option GT Ultra Express

Blackberry 8310 (Curve)
HP iPaq 910
Motorola RAZR v3xx
Motorola Q v9h
Samsung Blackjack
Samsung SGH-A707
Cricket
USB Modems: ExpressCard Modems: Phones:
UTStarcom UM100    
nTelos
USB Modems: ExpressCard Modems: Phones:
Franklin CDU-680    
Rogers (Canada)
USB Modems: ExpressCard Modems: Phones:
Novatel MC950D Novatel X950D  
Sprint
USB Modems: ExpressCard Modems: Phones:
Franklin CDU-550
Franklin CDU-680
Novatel U720
Novatel U727
Sierra Wireless 595U
Sierra Wireless C597
(Compass 597)

Kyocera KPC680
Novatel EX720
Sierra Wireless 597E

 Blackberry 8703e
Blackberry 8130
Blackberry 8330
Blackberry 8830
1HTC Touch
1HTC Mogul (6800)
1HTC Apache (6700)
LG Muziq
Motorola KRZR
Motorola RAZR V3c
Motorola RAZR2
Motorola Q

Palm Centro
Palm 700w
Palm 755p
Samsung ACE
Samsung A900
Samsung A900M
Samsung A920
Samsung i830
Samsung SPH-m520
Sanyo SCP-8400
Sanyo Katana
Sanyo Katana 2
Sanyo M1
Telus (Canada)
USB Modems: ExpressCard Modems: Phones:
Sierra Wireless 595U Sierra Wireless 597E  
Verizon
USB Modems: ExpressCard Modems: Phones:
Novatel USB720
Novatel USB727
Sierra Wireless 595U
UTStarcom UM150
(Pantech UM150)
UTStarcom UM175		 Kyocera KPC680
Novatel V740		 Blackberry 8703e
Blackberry 8130
Blackberry 8830
LG VX7200
LG VX8000
 LG VX8300
Motorola RAZR V3c
Palm 700p
Palm 700w
Generic UMTS/GSM Devices
These devices were tested using the AT&T network in the United States and may or may not work with other UMTS/GSM carriers internationally.
USB Modems: ExpressCard Modems: Phones:

Huawei E220
Novatel MC950D
Sierra Wireless 880U
Sierra Wireless 885U
(Compass 885)

 Sierra Wireless 880E