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PHS300 - Support

This page contains information and downloads that you can use to resolve problems with your PHS300.
Our Frequently Asked Questions section has common problems and solutions that can help you fix simple problems.
For problems or questions, please feel free to e-mail our support group.

support@cradlepoint.com

Supported Devices

These devices are supported on the latest version of firmware. Please ensure you are running the most recent firmware to ensure device compatibility.

1- ExpressCards require a USB to ExpressCard Adapter.
2- The user experience with devices running Windows Mobile is less robust than other phones and modems. Windows Mobile devices connected to either a PC or a CradlePoint router have exhibited erratic behavior while using data sharing capabilities. Issues include frequent disconnects for no apparent reason and remedies entail frequent rebooting the phone and or removing the phone's battery. This problem is not something that can be resolved by CradlePoint Technology and will need to be addressed by the phone manufacturer. Please refer to our FAQ section as well as our release notes.
3- Use of the Palm Centro requires Rev. 1.1 Hardware or use of an external USB hub.
4 - Requires an Express-To-USB adapter that provides 1.2 volts.

Firmware 2.1.0 Compatibility List
Sprint Verizon AT&T Alltel

USB:

Franklin CDU-550
Franklin CDU-680
Novatel U720
Novatel U727
Sierra Wireless 595U
Sierra Wireless C597
(Compass 597)

1ExpressCard:

Kyocera KPC680
Sierra Wireless 597E

Phones:

Blackberry 8703e
Blackberry 8130
Blackberry 8830
2HTC Touch
2HTC Mogul (6800)
2HTC Apache (6700)
LG Muziq
Motorola KRZR
Motorola RAZR V3c
Motorola RAZR2
Motorola Q
Motorola Q9c
3Palm Centro
Palm 700w
Palm 755p
Samsung A900
Samsung A900M
Samsung A920
Samsung i830
Sanyo SCP-8400
Sanyo Katana
Sanyo Katana 2
Sanyo M1

USB:

Novatel USB720
Novatel USB727
Sierra Wireless 595U
UTStarcom UM150
(Pantech UM150)

1ExpressCard:

Kyocera KPC680
Novatel V740

Phones:

Blackberry 8703e
Blackberry 8130
Blackberry 8830
LG VX7200
LG VX8000
LG VX8300
Motorola RAZR V3c
Palm 700p

USB:

Sierra Wireless 881U
Sierra Wireless 875U
USBConnect 881

1ExpressCard:

4Option GT Max 3.6

Phones:

Motorola Q v9h
Motorola RAZR v3xx
Samsung SGH-A707
Samsung Blackjack

USB:

UTStarcom UM150
(Pantech UM150)

Firmware Download

You can download new versions of the CradlePoint Firmware by selecting one of the links below. It is recommended that you update to the newest firmware.

Look at our Frequently Asked Questions section for help on updating your firmware and more.

 

Release Date

Version

Download Link

Release Notes

March 24, 2008

2.1.0

u_phs_2008_03_24

124KB (PDF File)

February 22, 2008

*2.0.1

u_phs_2008_02_22

116KB (PDF File)

February 8, 2008

*2.0.0

u_phs_2008_02_04

121KB (PDF File)

November 30, 2007

1.7.1

u_phs_2007_11_30

120KB (PDF File)

 

*Please review the "Firmware Errata" section of the Release Notes if you plan on using WPA2 and TKIP before configuring your router.

 

Quickstart Guide

The Quickstart guide contains the basic steps and information to get your router connected to your modem or handset. Download Here (PDF Format)

*You may need to right click and select "save file as" to prevent your browser from opening this file directly.

 
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